Services In a Nutshell
Virtual TechPool’s main objective is for you to benefit from our services.
We will resolve all your IT issues and provide you with the tools to increase your productivity, so you can focus on your business.
Virtual TechPool Guarantee
Virtual TechPool firmly believes that the client should be 100% satisfied in all areas of their IT support.
To ensure we deliver the high quality that all clients deserve, we provide a 3 month window from the beginning date of service for the client to cancel their IT agreement without penalty if they are not completely satisfied.
We’ll also help you transition to the company of your choice with no hassle and no extra cost to you.
Quality Service
Employees regularly update certifications to ensure we provide the newest technologies and the trained staff to help improve the quality of services and products.
Cost savings
Available resources of a team of IT specialists for less than the cost of one full time in house IT employee. Direct Reseller prices from Vendors. We provide you as much savings so you can afford to purchase the IT equipment that will add value to your business.
Targeted Services
Most IT companies offer every service imaginable and in doing so either charge a higher rate or provide inadequate service. Virtual TechPool takes on a focused approach on IT support services. This allows us to eliminate all the excess, non-value adding services and non-technical management which allows us to lower the IT Total Cost of Ownership and further benefit our clients by passing those savings along. We work to provide managed services to our clients through our vendor partnerships who are dedicated specialists in their field.
Since our directive is mainly to provide support services, we do not profit from the procurement or referral process. This enables us to pass on the full savings to our clients which in turn allows business to free up time from their IT concerns so they can focus on their company’s strategic roles
Client Management
Each client organization is designated a single point of contact. This allows for highly responsive and direct communications and service and helps to define the accountability to ensure Virtual TechPool is meeting our commitments to our clients.
Vendor Management
Virtual Techpool works with our vendor partners to provide an easier, coordinated process to offer managed and up-to-date asset management for our clients.
Procurement practices
We assist in helping you make the right choices for Hardware, Software and licenses. We have relationships with multiple Hardware and Software resellers to help you make an informed decision. Our mandate is to help you make the right choices based on your needs and not the costs so we pass along the Vendor discounted prices directly to you.
Essential Services
Virtual TechPool provides a lower resolution time for incidents and provides a pleasant client experience. We work to identify client requirements and issues, and develop appropriate service levels with the clients.
IT Support is provided 24×7
- Security Maintenance (Patches, Antivirus and Firewall/VPN)
- Data Management – Including Data Organization and Protection (Capacity planning, Backup and Archive)
- Documentation verification and Updates
- Power and Environmental Management and control – UPS, Temperature, Humidity, Physical security
We implement Green IT best practices when possible to promote economical and environmental sustainability and provide updated information on key technologies to determine best-fit technology for the company’s requirements. This also allows us to provide efficient quoting and deployment, and comprehensive project proposals.
Virtual TechPool will also research IT related services currently used to help and eliminate third party vendors and to find greater savings on IT services such as listed below:
- Internet
- Webhosting
- Email hosting
- Dedicated Servers
We establish client points of contact and emergency protocols to properly notify and communicate and efficiently handle the emergency incident. A post-emergency incident report will follow for Emergencies affecting the Network Infrastructure.
- Support Services
- Workstation Services
- Infrastructure Services
- Procurement Services
- Professional Services
- Security Services
- Proactive Network Monitoring
- Onsite Support Services
- Secure and Environmental Disposal Service
- Network Infrastructure Support Services
- Service Ticketing System
- Diagnosis
- Desktop Troubleshooting and Repair
- New Workstation Setup
- OS Installation – Basic (clean install)
- OS Installation – Full (OS, Apps, data migration)
- Data Migration
- Virus/Spyware Removal
- Data Backup
- Hardware Installation and configuration
- Network Hardware Installation and Configuration
- Configure Network Access
- Structured Cabling
- VoIP Telecommunications
- Active Directory Management and Operations Services
- Monitoring Services
- Desktop Management Service
- DNS Services
- DHCP services
- Customized Network Solutions
- Enterprise Network Services
- Network Operations Centre
- Password Management Services
- Backups -Servers
- DB Administration
- Virtualization
- Network Hardware Installation and Configuration
- Network Anti-Virus and Spam Filtering Service
- Storage
- Central Storage
- Low-cost central storage
- Online Cloud Backup Services
- Backup, Recovery and Data Protection
- Enterprise Software Licensing
- Hardware/Software Services
- Asset Management
- Warranty Services
- Consulting Services
- General IT Security Services
- Project Management Services
- Security Incident Handling
- Systems Assurance
- Firewall
- SSL Virtual Private Network
- PPTP VPN
- Intrusion Prevention Service
- Spam Filtering service